
Coursera
Skills you'll gain: Rapport Building, Selling Techniques, Customer Engagement, Relationship Building, Customer Relationship Building, Client Support, Relationship Management, Sales Support, Business Communication
Intermediate · Course · 1 - 4 Weeks

Logical Operations
Skills you'll gain: Customer Service, Customer Support, Multitasking, Workflow Management, Service Improvement, Customer Complaint Resolution, Customer experience improvement, Team Leadership, Organizational Skills, Greeting Customers, Stress Management, Performance Analysis, Interpersonal Communications, Customer and Client Support, Leadership Development, Performance Metric, Leadership, Customer Communications Management, Communication, Verbal Communication Skills
Mixed · Course · 1 - 3 Months

Skills you'll gain: User Accounts, ServiceNow, Help Desk Support, Triage, IT Service Management, User Provisioning, Service Management, Email Security, Change Control, Technical Support and Services, Health Informatics, Technical Communication, Technical Documentation, Service Level, Identity and Access Management, Health Technology, Technical Support, Healthcare Industry Knowledge, Cloud Security, Information Systems
Beginner · Professional Certificate · 3 - 6 Months

Alex Genadinik
Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis
★ 4.6 (134) · Beginner · Specialization · 3 - 6 Months
Madecraft
Skills you'll gain: Customer Service, Customer Complaint Resolution, Campaign Planning, Customer experience strategy (CX), Customer Support, Service Design, Customer Relationship Building, Customer experience improvement, Assertiveness, Personalized Service, Customer Engagement, Customer Retention, Experimentation, De-escalation Techniques, Customer Relationship Management, Customer Insights, Leadership and Management, Conflict Management, Team Leadership, Active Listening
Intermediate · Specialization · 3 - 6 Months

Microsoft
Skills you'll gain: Mediation, Customer Complaint Resolution, Root Cause Analysis, Customer Engagement, Customer Relationship Management (CRM) Software, Power BI, Conflict Management, Customer Insights, Discussion Facilitation, Customer Retention, Constructive Feedback, Customer Analysis, Customer Relationship Building, Dashboard Creation, Service Level, Dashboard, Service Level Agreement, Storytelling, Customer Service, Responsible AI
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Database Application, Project Schedules, Milestones (Project Management), Database Software, Calendar Management, Databases, Relational Databases, Project Management, Client Support, Process Management, Project Documentation, Process Improvement and Optimization, User Accounts
★ 3.9 (19) · Beginner · Specialization · 3 - 6 Months

CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Greeting Customers, Transaction Processing, Problem Solving, Time Management, Ability To Meet Deadlines, Communication Strategies, Root Cause Analysis, Non-Verbal Communication, Communication
★ 4.6 (387) · Beginner · Course · 1 - 4 Weeks

Niel Asher Education
Skills you'll gain: Practice Management, Performance Metric, Health And Wellness Coaching, Compliance Management, Business Metrics, Capacity Planning, Training Programs, Workflow Management, Performance Measurement, Service Management, Record Keeping, Client Services, Operations, Operational Performance Management, Athletic Training, Exercise Therapy, Exercise Science, Physical Therapy, Manual Therapy, Health Education
Intermediate · Course · 1 - 4 Weeks

CVS Health
Skills you'll gain: Active Listening, Call Center Experience, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Empathy, Interviewing Skills, Cross Selling, Customer Support, Data Entry, Customer Relationship Building, Collaboration, Upselling, Telephone Skills, Conflict Management, Product Knowledge, Customer Engagement, Communication, Time Management
★ 4.6 (588) · Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Storytelling, Client Services, Presentations, Process Design, Visual Storytelling, Sales Presentations, Brand Strategy, Branding, Workflow Management, Sales Prospecting, Business Strategy, Business Strategies, Case Studies, Business Planning, Sales Presentation, Strategic Thinking, Search Engine Optimization, Goal Setting, Web Presence, Creativity
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Trustworthiness, Emotional Intelligence, Professionalism, Client Services, Storytelling, Analytical Skills, Consultative Approaches, Communication, Ethical Standards And Conduct, Relationship Building, Communication Strategies, Verbal Communication Skills, Dealing With Ambiguity, Empathy, Self-Awareness, Growth Strategies
Mixed · Course · 1 - 3 Months
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